FAQ

About Us

Q: Are you an official LaLiga store?
A: LaLiga Fanwear Hub Kits Direct (www.laligashirtstore.com) is an independent retailer specializing in LaLiga style football gear. We offer fan-style jerseys inspired by the classic designs of LaLiga clubs, but we are not an officially licensed store of LaLiga or its clubs. We are dedicated to providing high-quality, well-designed replica jerseys for football fans worldwide.

Q: How can I contact customer service?
A: For any inquiries, please email us at [email protected]. Our customer service team will respond within 24 hours.

About Products

Q: Are your jerseys authentic? Are they officially licensed?
A: We sell "LaLiga Style Replica Jerseys." These jerseys draw design inspiration from the iconic looks of LaLiga clubs, aiming to replicate classic designs in terms of colors, stripes, and badge styles, offering fans a high-quality wearing option. Please note, these products are not officially licensed or produced by LaLiga or its member clubs.

Q: What is the quality of the jerseys? What fabric is used?
A: Our jerseys are made from high-quality polyester or performance blend fabrics, focusing on breathability, moisture-wicking, and comfort. Club crests and main logos are typically embroidered or applied with high-quality heat transfer for durability and aesthetic appeal. Please refer to individual product pages for specific fabric details.

Q: Are sizes standard? How should I choose my size?
A: We offer standard US/EU sizing (S, M, L, XL, etc.).

 To ensure the best fit, please carefully check the size chart on our website before ordering, which provides detailed body measurements (chest, length, etc.) in cm/inches. If you prefer a loose fit, we recommend selecting one size up from your usual wear.

Q: Which club jerseys do you offer?
A: We offer a wide selection of LaLiga club-style jerseys, covering classic and modern designs from popular teams such as Real Madrid, Barcelona, Atlético Madrid, Sevilla, Valencia, Real Betis, Athletic Bilbao, Real Sociedad, and many more.

Q: Can I get a player's name and number printed?
A: Yes, we offer custom printing services (additional cost required) for many LaLiga style jerseys. You can check for this option on the respective product page and follow the instructions at checkout to enter your desired name and number. Please note that printed content must adhere to general public decency standards.

Orders & Shipping

Q: Which countries do you ship to?
A: We are a cross-border e-commerce store and offer worldwide shipping, with major destinations including the USA, Canada, UK, EU countries, Australia, New Zealand, and multiple Asian countries.

Q: How is shipping calculated? How long will delivery take?
A: Shipping costs are automatically calculated based on your delivery address and the total weight of items in your order. We typically process and ship orders within 1-3 business days. Delivery times vary by region:

• Standard Shipping: Approximately 10-20 business days.

• Express Service (e.g., DHL, additional fee): Approximately 5-12 business days.
  For more details, please see our "Shipping Policy" page.

Q: How can I track my order after placing it?
A: Once your order is shipped, an email containing a tracking number will be sent to your registered email address.

Orders & Shipping

Q: Which countries do you ship to?
A: We are a cross-border e-commerce store and offer worldwide shipping, with major destinations including the USA, Canada, UK, EU countries, Australia, New Zealand, and multiple Asian countries.

Q: How is shipping calculated? How long will delivery take?
A: Shipping costs are automatically calculated based on your delivery address and the total weight of items in your order. We typically process and ship orders within 1-3 business days. Delivery times vary by region:

• Standard Shipping: Approximately 10-20 business days.

• Express Service (e.g., DHL, additional fee): Approximately 5-12 business days.
  For more details, please see our "Shipping Policy" page.

Q: How can I track my order after placing it?
A: Once your order is shipped, an email containing a tracking number will be sent to your registered email address.

You can use this number to track your package status on our website's "Order Tracking" page or the carrier's official website (e.g., USPS, DHL).

Q: Can I modify or cancel my order after placing it?
A: After successful payment, orders typically enter the processing stage quickly. Once the order status changes to "Processing" or "Shipped," we are unable to make modifications or cancellations. If you have an urgent request, please contact us immediately via our customer service email with your order number. We will try our best to assist but cannot guarantee success.

Payment & Security

Q: What payment methods do you accept?
A: We support various secure and convenient international payment methods, including:

• Major international credit/debit cards (Visa, MasterCard, American Express)

• PayPal
  All payments are processed through encrypted payment gateways for your security.

Q: Is it safe to shop on your website? How is my personal information handled?
A: Absolutely safe. We use industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted during your browsing and checkout process. The personal information we collect (such as name, address, email) is used solely to process your order, arrange shipping, and for necessary post-purchase communication. We strictly comply with data privacy regulations and will never sell or disclose your information to third parties. For details, please read our Privacy Policy.

Customer Service

Q: What should I do if I receive the wrong item or a defective item?
A: We stand behind our product quality. If you receive an incorrect item, one with obvious manufacturing defects, or an item significantly different from its description, please contact us via customer service email within 7 days of delivery. Please include your order number and clear photos of the issue. After verification, we will arrange an exchange, partial refund, or equivalent store credit as compensation.

Q: What is your return and refund policy?
A: We accept return requests within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized. The customer is responsible for return shipping costs. After we receive the returned item and verify its condition, we will process a refund to your original payment method or convert the amount into store credit (optional). Please note, customized items (e.g., with printing), sale items, and intimate apparel are generally not eligible for return unless defective. For the full policy, please see the "Returns & Refunds" page.

Q: What if my package is lost or damaged during shipping?
A: If tracking information has not been updated for an extended period, or if you receive a package with severe external damage/damaged contents, please contact us via customer service email within 48 hours of discovery. Provide your order number and any relevant photos. We will assist you in initiating an inquiry or claim with the shipping carrier and handle the matter appropriately (e.g., reshipment or refund) based on the investigation outcome.